IT Managed Care - Considering the Capabilities of In-House Employees

By Zoe Soto

When it comes down to it, some software problems require highly specialized training to resolve the issues. It is often the case that a company's in-house employees do not have the capabilities of resolving these software issues. When this occurs, outsourcing the problem to a specialist, generally an IT manager is the obvious choice. However, in situations where the in-house employees are qualified to resolve the problem, the issue of whether or not to outsource becomes more complicated. The cost of IT outsourcing becomes an issue, as well as the capabilities of a companies employees tend to come into play.

Those tasked with making the decision of whether or not to consider IT outsourcing often weigh the options by considering the cost of outsourcing versus the speed at which the problem would be resolved in both cases. If there is an expert readily available to tackle the problem, it will likely be resolved relatively quickly. However, if in-house employees are currently overburdened, they may not be able to make this problem a priority, especially if the issue at hand is a minimal employee base.

The workload of in-house employees often comes into question when considering whether or not to outsource specific software related task or tasks. Often in-house employees are fully capable of completing a task but they are unable to do so because of their current workload. In a situation when all of the in-house employees are unavailable to take on additional tasks, outsourcing again becomes a viable option.

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